February 21st, 2021 12:22 PM by Jackie A. Graves
When has extra effort NOT paid off?
Seek Them Out Good deals do not just fall in our laps. We must seek them out. We cannot let artificial barriers stand in our way. I made an on-line purchase today and got a good (let us call it a 'better') deal just by ignoring an obstacle that would stop most consumers. I needed a device to augment some video equipment I have been using and found the exact item I wanted at an on-line vendor. I have never purchased anything like this before and frankly had no clue as to whether the price quoted was high, low, or just right. As I clicked on the item and proceeded to 'check out' I noticed a little box next to the price quote that was labeled "Promo Code". Now who does not know what that refers to? It is a clear indicator that with that code I'd get a better price. But I did not have the code. Most consumers wouldn't either. Most would march on through checkout and buy the item at list price. Undeterred, I navigated back to the company's home page, found a toll-free number, and gave them a call. My objective? - To get a better deal via the "Promo Code". My thinking? - They must give this code to someone. Why not me? My rationale? - If they would make a profit selling items at their discounted "Promo Code" price, they would be happy to make that same money from me. The reality? - Most people would think the task of trying to get the "Promo Code" to be too much trouble and embarrassing to seek. Here's what Happened I called the company, asked about the item I was wanting to purchase. I asked if the price quoted online was correct. It seemed unreasonably high. "Is that price, correct?" (Phone Flinch) The lady responded that the price was indeed correct. I said, "I was afraid of that. That price was more than I had budgeted." (Bracket) Silence from the lady. I continued, “Is that the best you can do?" (Crunch) "It is," she replied. "That's a shame. I will have to see if I can find this item somewhere else. Who else sells these?" (Competition and even asking her to identify the competition for me!) Again, silence (or at least hesitation). I chimed in quickly, "Hey, I see a "Promo Code" box at your check out page, could I use that to secure a better price?" (You never get anything you do not ask for.) She replied that the "Promo Code" is for their large volume customers and special promotions, but she did not see any harm in providing it to me. She did. I thanked her and was able to get a 25% discount. That for just a little extra effort. Good negotiators know that it often takes a bit of extra effort to get a better deal.
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