May 12th, 2019 8:26 AM by Jackie A. Graves, President
the right Realtor® to help you with buying or selling a home can seem daunting.
Your best friend's sister's cousin may be an agent referral but does that mean
that they're the right agent to fulfill your needs? Getting referrals from friends and family is
great but sometimes those referrals don't work out and can lead to strains in
relationships. There are a few tips that you can follow to help find the
right local Realtor® for you.
doctor or kid's teacher required education to do their jobs. A good agent
requires specialized training and knowledge for their job as well. Agents may
have acronyms after their name on the business card which can represent a few
different specialties or areas of expertise:
SRES (Seniors Real Estate Specialist) - trained
to assist buyers ages 50 and older to buy and sell a home.
CRS (Certified Residential
Specialist) - trained to help buyers in the home buying and selling markets
ABR (Accredited Buyer's Representative)
- trained to represent buyers in transactions
GRI (Graduate, Realtor® Institute) -
the National Association of Realtors® most comprehensive training on a broad
range of subjects, including all the ones mentioned above
credentials will ensure that the agent has received proper training in the
field to help you.
agent with an excellent track record is the type of agent that you would want
to represent your sale. Someone who has been actively and successfully working
in the local market for at least 5 years is a good suggestion. Also getting the
detailed information on the agent’s experience and
track record can be a key indicator to the type of success that you can expect.
You can request a list of recent sales and client contact information from the
agent to find out about past customer experiences. Finding out how long the
properties were on the market is a great question to ask as well.
agent that loves what they do can make or break a sale. Their passion in the
field and the reason for working in real estate can be a motivating factor to
go above and beyond to help a client with the sale of their property. Ask your
agent why they decided to enter this field to see if their values align with
your own. If the agent is only concerned with walking away with money at the
end of the day, then you know their love is not in what they do but the
paycheck for their wallet.
One of the
biggest things that anyone in the customer service industry can do is provide outstanding communication. This
applies to buying home as well. The agent should
communicate promptly whether it's by phone, e-mail or mail. If a phone message
is left with the agent, a return call should be expected within 24 hours or
less. E-mails should receive the same turn-around time. Don't be afraid to ask
the agent how promptly they return communication requests to set expectations
from the beginning. If the agent does not meet the expectations, don't be
afraid to discuss this with your agent and request improvements.
In line with
communication, customer service is huge when it comes to buy a home. If you're
selling a property and your agent is having an open house, find out what
they're doing to prepare for it. Do they advertise? Do they give you tips to
help stage the house properly? Anticipating the needs of the buyer and seller
and being attuned to their individual situation can show the difference between
just a mediocre agent and an outstanding agent.
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